Return Policy
Last updated: November 2, 2026
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from what you ordered, email hello@popcats.co within 14 days of delivery. Please include your order number and photos of the item and its packaging.
After we review your report, we will replace or refund the item. We may ask you to send it back, or we may resolve the issue without a return. If we approve a return, we cover the cost of return shipping.
Return address (only send an item back after we ask you to, and include your order number):
Doodles Productions, LLC d/b/a POP Cats
1979 NE 15th Ave
Fort Lauderdale, FL 33305
United States
Items we cannot accept for return
- Opened or used consumable products, such as cat treats and cat litter, unless they arrived damaged or defective.
- Event tickets and event registrations. These follow the Event Cancellation & Refund Policy in our Terms and Conditions.
Refunds
Approved refunds go back to the original payment method. Please allow 7 business days for processing. We will email you when your refund or replacement has been processed.
Customers outside the United States
If you live in the European Union, the United Kingdom, or another country with consumer protection laws, you may have legal rights to cancel or return an online order, such as a right to withdraw within 14 days after delivery. This policy does not limit those rights. To use them, contact us at hello@popcats.co.
Questions
Email us at hello@popcats.co.